Support & Frequently Asked Questions

Our Guarantee

100% satisfaction guarantee. If you are not happy with one of your purchases, return it at anytime for a complete refund—no questions, no hassles.

Online Orders

We accept orders online with the following credit cards:

• American Express
• Visa
• MasterCard
• Discover

All transactions placed online are secure, using technology to encrypt and protect your information during transit. Once we have processed an order, we safely discard credit card information.

Telephone Orders

If you wish to order by phone, please call our Customer Service Department: 888-542-9467 (9:00 a.m.-5:00 p.m., Mon-Fri, EST).

When you place a telephone order, you can use your credit card or pay by check.

International Orders

We do ship internationally. However, international orders cannot be processed online—please call our Customer Service Department: 888-542-9467 (9:00 a.m.-5:00 p.m., Mon-Fri, EST). International orders are not eligible for free shipping. We ship international orders via USPS and costs are dependent on destination and weight of your package.

NOTE: The shipping costs we charge for international orders do not include any taxes, duties, or customs/brokerage fees collected upon delivery. These fees vary from country to country and are solely your responsibility.

Shipping

Orders are usually shipped the same day received (M-F); or the next business day if received after 4:00 p.m. EST or on the weekend.

Available shipping methods are:

USPS

• Media Mail—always FREE!: 7-10 days
• Priority Mail: 1-3 days

UPS

• Ground: 1-5 days
• UPS 2nd Day: By end of 2nd business day
• UPS Next Day: By end of next business day

Retail and Wholesale Sales

If you are a Bookstore, Library, or Book Trade Wholesaler, please place your order through our book trade distributor:

NATIONAL BOOK NETWORK (NBN)

BOOK ORDERS

Toll-free: (800) 462-6420

Direct: (717) 794-3800

FAX: (800) 338-4550

custserv@nbnbooks.com

Publicity Review Copy

If you are a book reviewer, you can request a review copy:

• by using our online email form
• by calling us at 888-542-9467
• by faxing us at 540-984-3843

Teacher Desk Copy

If you are an educator, you can request a complimentary desk copy:

• by using our online email form
• by calling us at 888-542-9467
• by faxing us at 540-984-3843

Rights and Permissions

All published material by Axios Press is protected under copyright law. Written permission is required if you wish to reproduce any of our material.

Please include the following information:

• Title and author of the book from which you wish to reprint
• ISBN
• The material you wish to reprint
• Territories of distribution for which you require permission (US, US and Canada, World, etc.)

Please submit your request:

• Via email using our online email form
• By mail to: Axios Press, Attn: Rights and Permissions, PO Box 118, Mt. Jackson, VA 22842

Book Submissions

Although we publish a limited number of books per year, we do accept author submissions. Book proposals should be sent electronically to our online email form. Please include:

• a short letter of description
• a proposed table of contents
• brief excerpts of completed material if available